GeoShack Total Care – a complete solution for your business needs. We understand you’re not making money when your instrument is down. We are committed to supporting the products we sell through our 16 conveniently located Service Centers.
GeoShack Direct's commitment to you, our customer, goes far beyond the normal industry standards. Whether you’re a long time user of our products or a first time user, GeoShack’s Total Care will give you the peace of mind you deserve.
Download The Total Care Program Here.
What Products Are Covered?
º Lasers º Total Stations
º Auto Levels º Theodolites
º Data Collectors º GPS Receivers
º Robotic Total Stations
What does Total Care Include Per Coverage Year?
- Loaner Unit When Covered Product is in for Repair.
- One Calibration for Lasers, Auto Levels, Theodolites, Robotic Total Stations and Total Stations Coverage.
- One Firmware Upgrade on GPS Receivers
- Secure Access to GeoShack Total Care Website
- Includes the Following Features:
- How To Guides
- Quick Guides
- Ask a Question
- Personal Support at any GeoShack Location
- Unlimited Phone Support
How to Buy Total Care?
Customers can purchase the “GeoShack Total Care” support options to continue getting the value added services, even beyond the manufacturer’s warranty period.
Where to Buy Total Care:
- From any of our 16 GeoShack Locations
- From your GeoShack Sales Representative
- Online Click Here
- Discounted Initial Rate: For new eligible products, at the time of sale or within 30 days of purchase from GeoShack.
- Normal Rate: For new, used or demo eligible products, if purchased more than 30 days after initial sale, or not purchased from GeoShack.
- Product must be of the same type, brand and model within five years currently offered by GeoShack.
What About Service Repairs?
- Any repairs under warranty are processed through the normal warranty procedures.
- All non-warranty repairs are invoiced to the customer at normal rates.
- Any on-site support will incur travel time and mileage.